Frequently Asked Questions - FAQ's

 

? Why buy from you? Because we are ladder specialist, we have the biggest range at the best prices

? How much does delivery cost? Because all of our ladders are delivered to your door, standard delivery is typically less than £10.00. If you require priority delivery this can be arranged for about £22.00+VAT where possible. Bulky orders are automatically calculated at the checkout and price is displayed before you place the order. Carriage is calculated at the checkout and displayed to you for acceptance before any money is debited.

? How long is delivery? Most items are usually available ex-stock; delivery should be made to you within six working days. A priority delivery service is also usually available for delivery within two working days at an extra cost. Orders must be placed online before Midday for next day deliveries. Next day deliveries booked after Midday will be sent out on a 'Next Day' service the following day.

? Where can I see your ladders? We don't have a showroom but if you have seen a specific ladder you want then give us a call we should be able to supply it very competitively. We don't have retail outlets because this would remove our competitive price advantage but we can deliver directly to you

? What if I am not happy with my purchase? If the ladder is damaged on arrival then refuse delivery, If you need a different size or refund we will happily oblige but you will need to pay the cost of return carriage - For more information click here

? I don't know you? We have been specializing in ladders for over 28 years. We only sell ladders. We supply government, local authorities, police, builders merchants and you!. We abide by British safety standards

? What about competitive prices? As we only sell ladders, we buy and sell thousands of them, which gives us excellent buying power which is passed on to you

? A ladder is a ladder! ? Not true. They may not be exciting but there are many different qualities, load ratings, legal requirements and designs

? I want a cheap ladder? Do you want a cheap ladder or do you want a quality ladder competitively priced. A good quality ladder is safer and more comfortable to use. It will also last a lot longer and therefore be more economical in time

? I am only going to use my ladder occasionally? How many times do you need to fall off to hurt yourself? - once!

 ? What happens if I need spare parts? As we only sell branded product and not promotional "job" lots we can usually get replacement parts and new feet etc. Most stockists don't supply new feet etc. for the products they sell. This means that often a ladder can be repaired instead of being replaced

? What happens if I damage my ladder? If you damage a section of our ladders you can usually buy just that part therefore saving the expense of replacing the whole ladder

? Your ladders seem a little expensive? Our ladders are not the cheapest, but are number one for value, they are the highest specifications available, for a few pounds more you get safety and comfort.

? Where are your ladders made? Where possible we use a UK manufacture, if a UK equivalent is not available or a European design is better then our ladders are from European brand leaders and conform to relevant UK standards

? How much weight do your ladders carry? Most of our ladders are certified to 150kg. The majority of ladders found elsewhere are only rated to 95kg

? How can I pay? We accept switch, cheques  and all major credit and debit cards. over the phone, on the website, or by post. You can also pay by purchase order (Approved accounts only)

? What time do you deliver? We cannot guarantee a delivery time except on smaller items and this is surcharged by the carriers 

?Can I collect my order? Usually Yes, but the stock is held at various warehouse throughout the UK so please check the location of the item you require, you can then order online without paying a delivery charge and we will email you the exact collection address. If you want to verify availbity at a particular depot you can email us here Collection

? Can I pay C.O.D.? Unfortunately no because we use carrier company's to deliver our products.

? I am at work all day, How can I accept deliver? You can authorise us to deliver to a neighbour or in most cases on an agreed day.

? Do you deliver on the weekends or evenings? Depending on your location and the product required, this is usually possible but there is an extra charge 

? How far do you deliver? Can you deliver to me? Yes, we deliver all over England, Scotland & Wales. Unfortunately some areas are surcharged but this is calculated for your approval at the checkout before payment

? Where are you based? The registered offices are at 9 Northleigh Grove, Market Harborough, Leics. LE16 9QU. Sorry there is no stock or showroom here.

? I have another question? Please email us or use the intelligent Knowledge base






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